Terms & Conditions

Deliveries
We hold extensive quantities of stock in the UK. Stock is available on a 3 day delivery anywhere within mainland UK (Wales and England and Scotland) and 14 days to ireland. We deliver to all EU countries. Please contact us for more details

Carriage on orders under £80.00 is £9.95
All orders over £80.01 are free

Time of deliveries will be anytime between 8.00am and 6.00pm on the day agreed by the seller. Delivery promises are based on the assumption that there is an unobstructed good hard road giving adequate access by lorry to the delivery address, available storage space and suitable and sufficient labour to unload the goods. hot tubs will be delivered to a driveway only. The delivery driver will not install the hot tub. (Installation can be arranged upon request and is charged as quoted at the time.)

Prices
All prices and offers are correct at time of going to print but are subject to change and availability. VAT will be charged on delivery prices at the rate of 17.5%. VAT is included in the sale price to retail customers but excluded in the price given to wholesalers and trade customers.

Payment
We accept credit card payment by Visa, MasterCard, Delta & Switch using our secure server with digital encryption. If you prefer, you may also supply us with your credit card information by telephone or fax. We do not charge for any item until it is ready to ship.

Confirmation - Upon receipt of your order, we will send you a written order confirmation by fax, e-mail or post. Upon payment, we will also send you a receipted invoice by post.

Damaged or defected goods
We will supply you with goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. Please inspect your goods immediately upon delivery and advise us as soon as possible of any discrepancies, defects or damages. Check that the boards are flawless before laying them. Should you discover a product with a manufacturing defect, do not lay it. It may be usable later on. Do not install the hot tub unless you are completely satisfied, as we will not accept any claims for damaged items once the hot tub has been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they may fail to correspond with their specification and the buyer in those circumstances waives the right to make any claim against the company. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put. If goods are delivered faulty or incorrect, you must advise us as soon as possible, within seven days from the date of delivery. Do not open packs unnecessarily, as once opened we cannot put them back into stock. If goods are found damaged or defective prior to delivery to you, we will at our option replace the goods or refund the price paid by you. We will then arrange for collection and a full refund on receipt of goods at our warehouse or at the latest within 30 days of agreeing to give the refund. The company shall have the right to examine any goods the subject of any claim or complaint after the delivery thereof. Save as aforesaid the company shall be under no further liability to the buyer in respect of the short delivery, defective goods, failure to comply with description or lack of quality, delay in delivery or in respect of any other complaint relating to the goods.

Customer support and service
Apart from providing excellent quality products at the best possible price, the company is completely dedicated to exceeding customer expectations. If you have any suggestions, comments or any cause for complaint please email us at info@clearerhottubs.co.uk or write to Customer Services. You can also telephone us on 01772 611170.

Our lines are available Monday to Friday 8:30 to 17:30. Calls are charged at national rate. We will endeavor to reply to you within 24 hours and inform you of what action will be taken.